Stakeholder engagement

The accompanying table lists how we communicate and respond to the key concerns of our stakeholders. Our list of stakeholder groups was developed over the past few years and contains all the stakeholders affected by our business, or with the potential to significantly influence our business.

Stakeholder engagement is carried out in the normal course of business and is generally ad hoc. Regular, structured meetings are held with our employees and customers. This year we repeated our pilot independent employee satisfaction survey.