PAIA Manual

1. Purpose of this manual

This manual is published in terms of section 51 of the Promotion of Access to Information Act, 2000 ("PAIA"). It describes the categories of records held by Impahla Properties ("Impahla", "we", "us") and explains how to request access to those records in accordance with PAIA and the Promotion of Access to Information Regulations, 2021.

PAIA gives effect to the constitutional right of access to any information held by the State and, where appropriate, by private bodies, that is required for the exercise or protection of any right.

2. Details of Impahla Properties

• Entity name: Impahla Properties
• Nature of business: Online property listings platform connecting buyers, tenants, sellers, landlords, and real estate agents in South Africa
• Postal / physical address: South Africa (full street address available on request)
• Website: impahla.co.za

4. Guide on how to use PAIA

The South African Human Rights Commission ("SAHRC") has compiled a guide on how to use PAIA, which is available in all official languages. The guide explains how to exercise your rights under PAIA, including:

• How to request access to information
• The contact details of Information Officers at public and private bodies
• Your rights and remedies under PAIA

The guide is available from the SAHRC website: https://www.sahrc.org.za/index.php/promotion-of-access-to-information. You may also contact the SAHRC at Private Bag X2700, Houghton, 2041, telephone (011) 484 8300.

5. Records automatically available without a formal PAIA request

The following categories of information are available on this website or through our published policies without the need for a formal PAIA request:

• Company information and platform overview
• Terms & Conditions
• Privacy Policy — how we process personal information (POPIA)
• Cookie Policy
• FAQ
• Public property listings on the platform (subject to listing visibility settings)
• Contact details

6. Categories of records available on request

Impahla holds records relating to its operations. Subject to PAIA and other applicable law, the following categories may be requested (access is not guaranteed and may be refused on lawful grounds):

7. How to make a request for access to records

A requester must complete the prescribed Form 2 (Request for access to record) under the PAIA Regulations. The form is available from the Department of Justice and Constitutional Development or the SAHRC.

7.1 Submission

• Submit the completed Form 2 to the Information Officer at admin@impahla.co.za
• Provide sufficient detail to enable us to identify the record(s) requested
• State the form of access required (e.g. inspection, copy, transcription)
• Indicate whether you wish to be informed in any particular manner

7.2 Identity and capacity

The requester must provide proof of identity. If acting on behalf of another person, proof of authority (e.g. power of attorney) must be furnished.

7.3 Timeframes

We will respond within 30 days of receipt of a valid request. This period may be extended by a further 30 days where the request is complex or voluminous, with written notice to the requester. If we refuse access, we will provide written reasons and inform you of your right to internal appeal and to lodge a complaint with the Information Regulator or SAHRC.

8. Prescribed fees

Fees payable in terms of the PAIA Regulations (as amended) include, among others:

• Request fee: The prescribed fee for submitting Form 2 (payable before processing; amount per current Government Gazette tariff)
• Access fee: Additional fees for reproduction, search, and preparation time as prescribed
• Deposit: We may require a deposit for the estimated cost of reproducing the record before granting access

Current fee schedules are published in the Government Gazette under the Promotion of Access to Information Regulations. Contact the Information Officer for the applicable amounts at the time of your request. Fees may be waived or reduced in certain circumstances in terms of the Regulations.

9. Grounds for refusal of access

Access to a record may be refused on grounds permitted by PAIA, including where disclosure would:

• Unreasonably infringe the privacy of a third party
• Prejudice commercial, financial, or confidential business information
• Endanger the life or physical safety of an individual
• Be contrary to the provisions of any other law
• Defeat the purpose for which the record was created

10. Remedies if a request is refused

If your request is refused (in whole or in part), you may:

• Lodge an internal appeal with the head of Impahla (or designated appeal authority) within 60 days
• Apply to a court for appropriate relief under PAIA
• Lodge a complaint with the Information Regulator (www.inforegulator.org.za) or the SAHRC

11. Availability of this manual

This manual is available:

• On our website at impahla.co.za/paia
• For inspection at our offices during ordinary business hours (by appointment — contact the Information Officer)
• In printed form on request, subject to reproduction fees

This manual will be updated from time to time as required by law or when material changes occur to our record-keeping practices.