Privacy Policy

1. Introduction

Impahla Properties ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our platform, you agree to the collection and use of information in accordance with this policy. We comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

2. Information We Collect

2.1 Personal Information

When you register an account, list a property, or use our services, we may collect:

• Name and contact information (email address, phone number)
• Physical address and location data
• Identity number or business registration details (for verification purposes)
• Payment information (processed securely through third-party payment processors)
• Profile information and preferences
• Property listing details and images

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Geolocation data (with your consent)
• Cookies and similar tracking technologies

For property view tracking (to show agents which listings you viewed), we store minimal data only: property ID, a session identifier, date, and source. We do not store your IP address for this purpose.

2.3 Information from Third Parties

We may receive information about you from third-party services, such as:

• Social media platforms (if you connect your account)
• Payment processors
• Property verification services
• Analytics providers

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process property listings and to pass on enquiries / leads between users (we do not conclude property deals or hold transaction funds)
• To communicate with you about your account, listings, and inquiries
• To verify your identity and prevent fraud (including, for agents, FFC-related verification where applicable)
• To send you marketing communications (with your consent)
• To personalize your experience and show relevant property listings
• To analyze usage patterns and improve our platform
• To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 With Your Consent

We may share your information when you explicitly consent to such sharing.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Hosting and cloud storage providers
• Payment processors
• Email and SMS service providers
• Analytics and marketing platforms

4.3 Property Listings

When you list a property, certain information (property details, contact information) will be visible to potential buyers and other users of our platform.

4.4 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Under POPIA and other applicable laws, you have the following rights:

• Right to access: Request access to your personal information
• Right to correction: Request correction of inaccurate or incomplete information
• Right to deletion: Request deletion of your personal information (subject to legal obligations)
• Right to object: Object to processing of your personal information
• Right to restrict processing: Request restriction of processing in certain circumstances
• Right to data portability: Request transfer of your data to another service provider
• Right to withdraw consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us using the information provided in Section 9.

6.1 View tracking

We use a secure cookie (with fallback to local storage if cookies are blocked) to track your interest in properties (e.g. which listings you view). We store minimal data only—no IP address—and use it to improve our service and to share with partners only when you have given explicit consent at the contact form. You can clear your view-tracking session at any time; a new session will be used for future property views and the previous one will not be reused.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.