Account Support

To create an account, click "Sign Up" in the navigation menu. You'll need to:

• Provide a valid email address
• Provide a valid phone number
• Verify both your email and phone number
• Create a secure password

Once verified, you can start listing properties and accessing all features of the platform.

Access your account settings to:

• View and update your profile information
• Manage your property listings
• View account activity and history
• Update contact information
• Change account preferences

Note: Account settings are available after logging in. If you're not logged in, you'll be redirected to the login page.

If you've forgotten your password, you can reset it:

1. Go to the login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for reset instructions
5. Follow the link to create a new password

For security reasons, password reset links expire after a certain time. If you need assistance, please contact our support team.

Premium listings are subject to a one-time fee per listing. Contact us or check the platform for current pricing. The fee provides enhanced visibility for your property and includes:

• Featured placement in search results
• Priority visibility on homepage
• Premium badge on your listing
• Enhanced exposure to potential buyers

Premium listing fees are non-refundable unless required by law. The listing remains active until you mark it as sold or withdraw it.

We accept the following payment methods:

• Credit cards (Visa, Mastercard)
• Debit cards
• Bank transfers

All payments are processed securely through our third-party payment processors. Your payment information is encrypted and never stored on our servers.

If you experience any billing issues, such as:

• Charged incorrectly
• Payment not processing
• Need a refund
• Receipt or invoice requests

Please contact our support team with your account details and transaction information. We'll investigate and resolve the issue as quickly as possible.

We take your account security seriously. To keep your account safe:

• Use a strong, unique password
• Never share your login credentials
• Log out when using shared devices
• Keep your email and phone number updated
• Report any suspicious activity immediately

If you suspect unauthorized access to your account, change your password immediately and contact our support team.

We comply with the Protection of Personal Information Act (POPIA) and implement industry-standard security measures. Your personal information is:

• Encrypted in transit and at rest
• Only shared when necessary for service delivery
• Protected from unauthorized access
• Used only for the purposes stated in our Privacy Policy

You have the right to access, correct, or delete your personal information. See our data integrity & security guide or the full Privacy Policy.